nytro starkx big river feeder rod 14ft 200g

• Delivery and returns

• We dispatch items Monday - Friday 9am - 2pm

  We aim to have your item delivered in 2-3 working days 

  Royal Mail and our couriers deliver Monday to Friday, 9am-4pm

  There is an oversize charge of £8 on all rods, sea tripods, chairs and bed chairs

  
  

  UK Mainland shipment only

  Please note: Northern Ireland, Eire, Scottish Offshore, Channel Islands and Isle of Man we not able to deliver

  Royal Mail 48 (2^nd class)

  We aim to have your item delivered in 2-3 working days.

  Letter (21-digit tracking code)

  Tracking code provided will only become active once delivery attempt has been made.

  *Items could be delayed with Royal Mail due to unforeseen circumstances this is out of our control.

  Parcels (13-digit Tracking code)

  Track & Trace – follow your item’s journey from posting to delivery.

  Tracked 48 delivery comes with proof of delivery and photo on delivery.

  You can change your delivery options before delivery is attempted using the Track & Trace site.

  *Items could be delayed with Royal Mail due to unforeseen circumstances this is out of our control.

  Next Day Service

  We will select the most suitable courier for your order based on the items purchased.

   

  Orders placed before 2pm Monday – Thursday will be dispatched next working day delivery (Tuesday – Friday)

  Orders placed Friday before 2pm will be dispatched for Monday delivery, unless Saturday option is selected then it will be dispatched for Saturday service.

   

  *Please note, while we strive to offer next day delivery, it is NOT guaranteed delays can occur due to unforeseen circumstances. Our courier partners will make every effort to deliver your order by the next day any courier delays are out of our control. 

  DHL

  If you miss the 1^st delivery attempt, DHL will automatically return the next workday. If you also missed our 2nd delivery attempt, you could collect your parcel at a DHL RegionHub this is held for 1 week before being returned to us.

  Follow the instructions on your DHL card and on DHL Track & Trace page.

  FedEx

  FedEx will attempt to deliver your package three times before returning it to the shipper.

   

  Please note; if you have requested the courier to leave in ‘safe place’ we will accept no responsibility if the item goes missing.

   

  Rescheduling or tracking your parcels

  Royal Mail – Click Here

  DHL – Click Here

  FedEx – Click Here

  Click and collect

  This is available from our store address only.

  Birds Tackle

  Coal Yard, Gipping Road

  Ipswich

  IP60JB

  Undelivered parcels

  (incorrect address)

  If an order is returned to us by the courier or Royal Mail due to an incorrect address provided at the checkout, there will be a fee of £10 deducted from the refund. This covers both the cost of sending the item and the return postage. We urge all customers to double-check their shipping details at the time of purchase to avoid any unnecessary charges.

  (Not Collecting)

  Royal Mail or the courier will make several attempts (refer to couriers above) to deliver your package before it is returned to us. If this item is returned to us there will be a fee of £10 deducted from the refund. This covers both the cost of sending the item and the return postage.

  What if my order arrives damaged?

  In the unlikely event that your order arrives in an unsuitable condition, please refuse parcel and ask courier to mark as damaged for return. Please inform us as soon as possible

  Returns

  If you are not 100% satisfied with your order and wish to return anything, please inform us and return this item within 30 days of delivery. Any items returned with no information could result in delay in processing – Postage costs are to be met by the customer.

  We will gladly exchange unsuitable or unwanted products unused in original condition and packaging.

  If in the unlikely event we have sent incorrect goods or the item develops a fault (within manufactural warranty), we will resolve the problem as fast as possible and refund any additional postal charges incurred by the customer.

  If the item is out of warranty, we will always do your best to help resolve this where possible.

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